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Sou recepcionista: técnicas, tendências e informações para o aperfeiçoamento profissional (Portuguese Edition) Kindle Edition
Portuguese Edition by
Departamento Nacional do Serviço Nacional de Aprendizagem Comercial
(Author)
Format: Kindle Edition
A prestação de serviços exclusivos e personalizados é um grande diferencial. E isso inclui uma ótima recepção, não importa a área ou o setor de atuação. Em uma pousada, num hotel cinco estrelas, em resorts ou spas, o tipo de recepção dá o tom da hospedagem e, muitas vezes, serve para revelar o atendimento especial reservado a determinados hóspedes. Nos cruzeiros marítimos, o recepcionista é quase onipresente e nos eventos torna-se um guia seguro e confiável. Já em clínicas, hospitais e serviços de saúde, além de informar e orientar, cabe a ele aliviar um pouco a tensão natural do paciente e de seus familiares. Sou recepcionista apresenta cada um desses ambientes, com suas rotinas, técnicas e procedimentos.
- LanguagePortuguese
- PublisherEditora Senac São Paulo
- Publication dateOctober 15, 2019
- File size5010 KB
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Product details
- ASIN : B07Z5GHLYY
- Publisher : Editora Senac São Paulo; 1st edition (October 15, 2019)
- Publication date : October 15, 2019
- Language : Portuguese
- File size : 5010 KB
- Text-to-Speech : Enabled
- Screen Reader : Supported
- Enhanced typesetting : Enabled
- Word Wise : Not Enabled
- Sticky notes : On Kindle Scribe
- Print length : 155 pages
- Customer Reviews:
Customer reviews
4.3 out of 5 stars
4.3 out of 5
5 global ratings
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Gabriel
5.0 out of 5 stars
Ótimo!!!
Reviewed in Brazil on February 10, 2015
Um livro com excelentes exemplos, explicações e dicas. E é muito bonito. Aquisição perfeita para quem estuda a a hotelaria.