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Recepção e Telefone PABX. Técnicas Para Profissionais Paperback – January 1, 2011

Portuguese Brazilian Edition by Various (Author)
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Nas diferentes atividades, seja empresarial ou comercial, o bom atendimento é um diferencial competitivo. Ele não depende apenas da atenção dispensada ao cliente, mas também dos conhecimentos do atendente sobre diversos itens que envolvem a empresa, por isso é necessário preparo técnico específico. Os profissionais de recepção e telefonia são agentes de relações públicas da organização. É com eles o primeiro contato das pessoas com a empresa. Por isso, é essencial que eles sejam preparados para exercerem de maneira adequada suas atividades e proporcionarem um bom atendimento. Com base nessa necessidade o livro Recepção e telefone PABX apresenta, em linguagem clara e objetiva, um conteúdo dinâmico com itens importantes e que devem ser conhecidos por esses profissionais. Entre os tópicos abordados estão técnicas em comum para recepcionista e telefonista, comunicação e etiqueta profissional, relacionamento interpessoal, ética, organização do ambiente de trabalho, as atribuições da recepção e do atendimento telefônico, responsabilidades da telefonista e da recepcionista, técnicas do PABX, códigos de serviços para telefonistas com abreviaturas, partes do KS do PABX, modelos de relatórios para chamadas recebidas e efetuadas, dicas para anotação correta de recados, frases de diálogos em outros idiomas, além de conter um amplo manual de marketing pessoal.
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  1. Language
    Portuguese Brazilian
  2. Publisher
    Viena
  3. Publication date
    January 1, 2011
  4. Dimensions
    9 x 6.2 x 0.4 inches
  5. ISBN-10
    8537102490
  6. ISBN-13
    978-8537102497
  7. See all details
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Product details

  • Publisher ‏ : ‎ Viena (January 1, 2011)
  • Language ‏ : ‎ Portuguese Brazilian
  • ISBN-10 ‏ : ‎ 8537102490
  • ISBN-13 ‏ : ‎ 978-8537102497
  • Item Weight ‏ : ‎ 9.2 ounces
  • Dimensions ‏ : ‎ 9 x 6.2 x 0.4 inches

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